Shipping and Delivery Policy

Last updated: 24 August 2026

Liquichem delivers automotive cleaning products, detailing chemicals and related accessories throughout Australia from Wetherill Park, NSW.

This Shipping and Delivery Policy forms part of our Terms of Service.

Order Processing

Most in stock orders are processed within 1 to 2 business days.

Orders placed before 12:00 pm AEST on a business day may be processed on the same day, but same day dispatch is not guaranteed.

Business days are Monday to Friday, excluding NSW public holidays.

Processing may take longer for:

• Dangerous goods

• Large or mixed orders

• 200L drums and 1000L IBCs

• Custom, bulk or made to order products

• Orders requiring pallet freight

• Orders placed during sales or peak periods

You will receive confirmation when your order has been dispatched or is ready for pickup.

Delivery Areas

We deliver to eligible residential and commercial addresses throughout Australia.

Delivery availability depends on the destination, product classification, carrier availability and order size.

Some dangerous goods, pallet and bulk products may not be available for delivery to certain regional or remote locations. If we cannot safely or legally deliver an accepted order, we will contact you to arrange an alternative or provide a refund for the products that cannot be supplied.

We do not currently offer standard international delivery through the website. International or export enquiries must be arranged directly with Liquichem.

Estimated Delivery Timeframes

Estimated delivery times after dispatch are:

• Sydney Metro: 1 to 3 business days

• Regional Australia: 2 to 5 business days

• Remote locations: 5 to 10 business days

These timeframes are estimates rather than guaranteed delivery dates.

Dangerous goods, pallet freight, remote locations, carrier disruptions, severe weather and peak periods may result in longer delivery times.

Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location

• Product weight and dimensions

• Order size

• Dangerous goods classification

• Available carrier services

• Pallet or special handling requirements

Where an automatic rate is unavailable, Liquichem may contact you with a freight quote before processing the order.

We will not add an additional freight charge to an accepted order without informing you and obtaining your agreement.

Sydney Metro Free Freight

Free standard freight is available for eligible Sydney Metro orders with a product subtotal of $300 or more, including GST and after discounts have been applied.

Eligibility is determined by the delivery postcode, products ordered and available freight service. The free freight option must appear at checkout for the order to qualify.

The offer does not automatically apply to:

• 200L drums

• 1000L IBCs

• Full pallet orders

• Special freight arrangements

• Locations outside the eligible Sydney Metro delivery area

Bulk and pallet customers can contact Liquichem for a separate freight quote.

Dangerous Goods

Some Liquichem products are classified as dangerous goods for transport.

Dangerous goods must be shipped using an approved carrier and may be subject to:

• Delivery location restrictions

• Longer delivery timeframes

• Additional freight charges

• Signature requirements

• Quantity limits

• Special packaging or handling requirements

Dangerous goods and bulky liquid products cannot be delivered to a PO Box or Parcel Locker.

Customers must not arrange an unauthorised return or send chemical products through ordinary post. Contact Liquichem before returning, transporting or disposing of any chemical product.

Pallet and Bulk Deliveries

Orders containing 200L drums, 1000L IBCs or multiple heavy products may be delivered using pallet freight.

The delivery location may require:

• Safe access for a freight vehicle

• A forklift or loading dock

• A suitable unloading area

• An authorised person available to receive the order

Customers must advise Liquichem before dispatch if the delivery location does not have appropriate unloading equipment.

Additional carrier charges resulting from unavailable site access, waiting time or failed delivery may be charged to the customer where the requirements were communicated before dispatch.

Pickup

Pickup is available from:

Liquichem
Unit 15, 457 Victoria Street
Wetherill Park NSW 2164
Australia

Please wait until Liquichem confirms that your order is ready before attending.

The person collecting the order may be required to provide the order confirmation and reasonable identification.

Risk in the products passes to the customer when the order is collected by the customer or their authorised representative.

Delivery and Transfer of Risk

Risk in the products remains with Liquichem until the order is delivered to the nominated delivery address or collected by the customer or their authorised representative.

Delivery may require a signature depending on the product, order value and carrier.

Any authority to leave request is subject to carrier availability and safety requirements.

Tracking

Tracking information will be provided where the selected carrier offers tracking.

Tracking information may take time to update after dispatch. Customers should allow the estimated delivery timeframe before reporting an order as delayed.

Delayed or Missing Deliveries

If your order has not arrived within the estimated timeframe, contact Liquichem with your order number.

We will investigate the delivery with the carrier and provide updates where available.

If we cannot supply or deliver an accepted order within a reasonable time, we will provide an appropriate solution. This may include a replacement, alternative delivery arrangement or refund for the affected products.

Nothing in this section limits any rights available under the Australian Consumer Law.

Damaged or Leaking Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, leaking or with compromised packaging, contact us promptly and, where possible, within 48 hours of delivery.

Please provide:

• Your order number

• Photographs of the product and packaging

• A description of the damage or leakage

• The product name, size and batch number, where visible

The 48 hour notification request helps us investigate the delivery with the carrier. It does not limit any rights you may have under the Australian Consumer Law.

Do not use, decant, dispose of or return a damaged chemical product until Liquichem has provided instructions.

Incorrect Addresses and Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Please contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after processing or dispatch.

Where an order is returned or delayed because an incorrect address was provided, the customer may be responsible for reasonable return, storage and redelivery charges.

This does not apply where the delivery problem results from an error by Liquichem or a failure to meet an applicable consumer guarantee.

Refused and Unclaimed Deliveries

Where delivery is refused or an order is not collected, the customer may be responsible for reasonable return, storage and redelivery costs.

Chemical products returned by a carrier will be assessed before any redelivery is arranged.

Refusing delivery does not automatically create an entitlement to a refund or constitute an approved cancellation.

Split Deliveries

Liquichem may dispatch an order in more than one shipment where products have different freight, stock or dangerous goods requirements.

Customers will not be charged additional freight for a split delivery unless the additional charge was disclosed and agreed before dispatch.

Contact Us

For shipping questions, tracking assistance or freight quotes, contact:

Liquichem
Email: orders@liquichem.com.au
Phone: 02 9823 4132
Address: Unit 15, 457 Victoria Street, Wetherill Park NSW 2164, Australia