Returns and Refund Policy

Liquichem Australia is a registered business name of ABN 51 661 071 343.

At Liquichem Australia, we take care to manufacture, package and dispatch our automotive cleaning and detailing products correctly. This policy covers automotive chemicals, cleaning products, detailing liquids, solvents, bottles, trigger sprayers, applicator pads and related accessories.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A failure is major where, for example, the product is unsafe, is significantly different from its description, is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time, or would not have been bought by a reasonable consumer who was fully aware of the problem.

Where a failure is not major, we will repair, replace or refund within a reasonable time. We will tell you which remedy we are providing and why. If we take too long to provide the remedy, you may reject the goods and choose a refund or replacement instead.

Faulty, unsafe or incorrect products

Contact us if a product is faulty, unsafe, materially different from its description, unfit for its purpose, or not what you ordered.

We may ask you for supporting information, such as photographs, the batch number and how the product was used, so we can assess the problem. We will not unreasonably delay a remedy while doing so.

Products damaged or leaking in transit

Please inspect your order promptly after delivery. If anything is damaged or leaking, contact us as soon as you can, ideally within 48 hours, and provide:

• Your order number
• Photographs of the product and the packaging
• A description of the damage or leakage
• The product name, size and batch number

Telling us early helps us investigate with the carrier, but it does not limit your rights under the Australian Consumer Law. Goods damaged before they reach you are our responsibility to resolve, not yours to pursue with the carrier.

For your safety, please do not use, decant, dispose of or return a damaged chemical product until we have given you instructions.

Change of mind

We do not offer refunds, returns or exchanges simply because you:

• Change your mind
• Ordered the wrong product or size
• No longer need the product
• Found the product cheaper elsewhere
• Decided the product was unsuitable, where there is no fault or failure of a consumer guarantee

This applies to chemicals, accessories, sale items, promotional products, bulk orders and special orders.

This does not affect your rights where a product is faulty, unsafe, incorrectly supplied, materially different from its description, or otherwise fails to meet a consumer guarantee.

Product use and compatibility

Please follow the product label, directions, recommended dilution, safety information and Safety Data Sheet where one applies.

Automotive surfaces, equipment and conditions vary. Where compatibility is uncertain, test the product on a small, inconspicuous area before full application.

A consumer guarantee does not apply to damage or loss caused by the way a product is used, rather than by the product itself. Examples include:

• Allowing a cleaning product to dry on a surface contrary to its directions
• Applying tyre shine to tyre tread, braking surfaces, pedals or other surfaces where reduced grip may create a safety risk
• Using solvent based products with bottles, seals or trigger sprayers that are not solvent resistant
• Applying automotive chemicals to hot, damaged, unsealed or incompatible surfaces
• Mixing a Liquichem product with another chemical without our approval
• Using a product at a stronger concentration than recommended

This section does not limit your rights where the product itself fails to meet a consumer guarantee.

Product performance

Foam thickness, finish, shine, cleaning performance and product consumption vary with the equipment used, dilution, water pressure, water hardness, surface condition, contamination level and application method.

A difference caused solely by these conditions does not by itself mean the product is faulty. If you think a product is not performing as it should, contact us and we will work through it with you.

Sale and promotional products

Sale, clearance and promotional items carry the same consumer guarantees as any other product. We do not offer change of mind returns on them.

Before you return anything

Please contact us before returning any product.

Unauthorised chemical or dangerous goods returns create serious safety and transport risks. Chemical products must not be sent through ordinary post or returned with an unapproved carrier.

We will give you return, collection or disposal instructions, which may involve an approved dangerous goods carrier depending on the product and your location. This process does not limit your rights under the Australian Consumer Law.

Return and collection costs

Where a product fails to meet a consumer guarantee, we pay or reimburse reasonable return or collection costs. Where the product is too large, heavy or hazardous to return easily, we will arrange collection at our cost.

We do not deduct a restocking or processing fee from a remedy provided for a product that fails to meet a consumer guarantee.

Proof of purchase

Please provide your order number, invoice, receipt or another reasonable form of proof of purchase when making a claim. A bank statement showing the purchase is acceptable.

You do not need the original packaging to make a consumer guarantee claim, though keeping it helps with safe assessment and transport.

Refunds

Approved refunds are issued to the original payment method unless we agree otherwise. We process refunds promptly once approved, and your bank may take a few extra days to show the funds.

A refund for a major failure is for the full amount you paid for the affected product.

Replacements

Where a replacement is approved, we arrange dispatch or collection within a reasonable time, subject to stock and dangerous goods transport requirements. If the identical product is unavailable, we will contact you to discuss an alternative or a refund.

Order cancellations

Contact us immediately if you need to cancel an order. We will cancel it if it has not yet been processed or dispatched, though we cannot guarantee this.

Once an order has been dispatched, it cannot be cancelled for change of mind.

Custom, bulk and made to order products cannot be cancelled once manufacturing, filling, labelling or procurement has started, except where the law requires otherwise.

Incorrect delivery information and unclaimed orders

Please give us complete and accurate delivery details. If an order is returned to us because the address was wrong, delivery was refused or the order was not collected, you may be responsible for return, storage and redelivery costs.

This does not apply where the return results from our error or from a failure to meet a consumer guarantee.

Contact us

Liquichem Australia Unit 15/457 Victoria St, Wetherill Park NSW 2164 Email: orders@liquichem.com.au Phone: 02 9823 4132

Please do not send or return an automotive chemical product until we have confirmed the return arrangements with you.

Last updated: 27/09/2026