Frequently asked questions

Where are your products made?

Liquichem manufactures and supplies cleaning and automotive chemicals from Wetherill Park in Sydney. Products we blend ourselves are made here. Some items in the range are supplied or repacked rather than manufactured by us.

If you need to confirm the origin of a particular product, ask us and we'll tell you. You can also read more on our Australian Made page.

What sizes do your products come in?

Most of the range runs in 1L, 5L and 20L, and those sizes can be bought through the checkout. The 1L suits trial and retail, 5L is working stock, and 20L is for regular users.

We also do 200L drums and 1000L IBCs. These are priced online and go through the checkout like the smaller sizes. We quote pallet freight after you order, because it depends on your location and volume. See bulk supply, or send us the product and your postcode for repeat-order pricing.

Available sizes vary by product, so check the individual product page for what that product comes in.

Are your products concentrated or ready to use?

It depends on the product, and every label states which it is along with the dilution rates for different jobs.

• Concentrates: Green Machine, Orange Crunch, Blue Punch, Red Bite and Citrus Blitz APC.
• Ready to use: Visionary Glass Cleaner Streak Free, Dash & Trim Restorer and Tyre Bright.

Concentrates have different dilution rates for different applications, so always work from the label on the container rather than a general rule. The Safety Data Sheet covers the same ground in more detail.

Can I get Safety Data Sheets?

Yes, for every product in the range. They're on the Safety Data Sheets page, or ask us and we'll email them through. If your workplace keeps a chemical register, that's the document you'll need for it.

Do you make custom formulations?

We can look at it. If the standard range doesn't cover what you need, tell us the application and the volume you'd expect to use, and we'll come back on whether a custom blend is workable.

Where do you deliver, and how long does it take?

Australia wide. Orders placed before 12pm Sydney time on a business day are typically processed the same day. From dispatch, Sydney metro is usually 1 to 3 business days, regional Australia 2 to 5, and remote areas 5 to 10.

Some products are classified as dangerous goods for transport, which can affect carrier options and transit times. Full detail is on the shipping and delivery page.

How are delivery costs calculated?

Freight is a flat rate by order weight, from $7.95, and you'll see it at checkout before you pay. NSW orders over $250 ship free, and interstate orders over $350 ship free (WA excluded). Smaller interstate orders pay the flat weight rate, and WA orders over 15kg are a flat $90. The full rate table is on the shipping and delivery page.

Bulk orders ship on a pallet and may need a forklift or loading dock at your end. Bulk sizes can be ordered online and we quote the pallet freight after you order. If you'd like the freight price first, contact us with the product and your postcode.

Can I collect my order?

Yes. Local pickup is available from Unit 15/457 Victoria St, Wetherill Park NSW 2164. Choose pickup at checkout and orders are usually ready within 24 hours. Wait until you get the notification that it's ready before coming in.

How can I track my order?

Once your order is packed, tracking details are emailed to you. Follow the link in that email for the current status. If the tracking email hasn't arrived, check your junk folder first, then let us know.

What if my order arrives damaged or incorrect?

Contact us as soon as you notice, with your order number and photos of the packaging and the product. Photos help us sort it out with the carrier, so take them before you unpack anything further.

Where can I find the returns policy?

Our returns and refund policy is linked in the footer of every page on this site. If you have a question about a specific order, contact us with your order number.